Terms of Membership

StarKid Journey. Last updated 6 October 2026.

1. Who we are

StarKid Journey is run by StarKid, mindfulness for kids d.o.o. (StarKid d.o.o.), Osojna pot 8, 6310 Izola, Slovenia, registration number 9616438000, tax number 42531624.

In these terms, "we" and "us" means StarKid d.o.o. "You" means the person who creates the account and buys a membership. "The Journey" means the twelve month StarKid Journey program, the member app and everything we send you as part of it.

Membership, payments and refunds: subscription@starkiduniverse.com. Everything else: insight@starkiduniverse.com. A person answers within 24 hours on working days.

2. Who can join

You must be 18 or older to create an account and buy a membership. The Journey is made for a parent or caregiver and the children in their household, neurotypical and neurodiverse. Children take part with you, under your account, and never have an account of their own.

3. What you get

• Essentials, our free introduction, for anyone with an account. It is the same for everyone, it never expires and it costs nothing.
• Twelve months, one topic each, for parent and child together. Each month opens in three parts across the month.
• The monthly live Q&A session on Google Meet, for paying members, and its replay in the app until the next session (section 14).
• The anonymous Q&A letters, where you can ask anything before each session (section 15).
• Optional printed items: the kids poster and the parent journal, bought separately.

You do not get the whole year at once, and you never get a month before it has been paid for.

4. How the months open

The Journey runs on one shared moment we call the gate. It falls at 10:00 UTC on the last day of every calendar month, at the same instant for everyone in the world.

• Your first month opens at the first gate after your first payment. Until then you have Essentials.
• After that, each month opens at a gate, and only at a gate. A payment never opens a month on the day it lands.
• A month that has opened is yours until its own gate closes it. Nothing takes it away in the middle: not a failed payment, not a pause, not ending your membership.
• When a month closes, you keep its title, its affirmation, the stars your family earned in it and anything it unlocked. Its exercises and recordings close with it.

5. Plans and prices

• Monthly: EUR 44.00 a month. Rolling, you can end it any time, and it ends by itself after the twelfth payment.
• The whole year: EUR 288.00, paid once for all twelve months. Nothing renews.
• Printed items, never included in a plan: the kids poster EUR 28.90, the parent journal EUR 28.90, or both together EUR 48.90.

These are the full prices. StarKid d.o.o. is currently not in the VAT system, so no VAT is added. Payments are taken by Stripe. We never see or store your card details.

6. The monthly plan ends itself at twelve

On the monthly plan, the twelfth payment is the last one. We tell our payment provider to stop the membership at the end of that period, so a thirteenth payment is never taken. You do not have to remember anything, and you can still end it earlier whenever you like. If we ever make a second year, it will be something you choose to buy, never something that continues quietly.

7. Your price is yours

The price you joined at is the price you pay for as long as your membership lasts. If our prices change later, your membership is not affected.

8. Your right to withdraw, and our 14 day guarantee

The law. As a consumer you may withdraw from your purchase within 14 days, without giving any reason. For a membership, the 14 days start on the day you buy it. For printed items, they start on the day you receive them.

Our promise. We give you more time than the law does. Your first month opens at the first gate after you pay (section 4), so our 14 days start on the day that month opens, not on the day you pay. If you withdraw at any time before the end of the 14th day of your first month, we refund you in full, whatever you have already opened. In many countries, opening digital content can reduce what you get back when you withdraw. We do not use that.

How to withdraw. Use the link "Withdraw" at the foot of every page of our website. It asks for your name, the email you signed up with and the purchase, then a second step to confirm. We confirm that we received it by email within 24 hours. You can also ask from the Guarantee ribbon in your account, write to subscription@starkiduniverse.com, or send the model form at the end of these terms.

Your refund. We refund within 14 days of receiving your withdrawal, to the card you paid with, at no cost to you. Every refund is made by a person, never automatically. A refunded membership ends: the month you are in runs to its own gate, nothing opens after it, and Essentials stays yours.

The 14 day guarantee applies to your first purchase.

9. Pausing

• You can pause from your account for one, two or three whole months, up to three months in each membership year, counted from the day you joined. Pausing is open on both plans, so a twelve month Journey can take up to fifteen months. If life needs more than that, write to us and a person will help.
• While you are paused, nothing is charged and no new month opens. The month you already have still runs to its own gate.
• At the end of the months you chose, your membership restarts by itself. You can also restart it sooner.

10. If a payment does not go through

• You keep the month you are in, right to its own gate.
• We retry your card and tell you plainly, once, in the app.
• If the payment has not landed when the gate closes, no new month opens. You are paused, not removed.
• When a payment lands, it buys your next month, which opens at the next gate, exactly where you left off.

11. If a monthly membership lapses

Missing is counted in gates, not in days. You may miss up to three gates. At the fourth, a monthly membership lapses. A pause you chose never counts as a miss, and a whole year membership can never lapse, because all twelve months are already paid for.

Lapsing deletes nothing. It means the Journey does not resume by itself: a new purchase starts again at month one. If you would like your old place back, write to subscription@starkiduniverse.com and a person will look at it with you.

12. Ending your membership

Monthly. End it from your account, with no questions and no reason to give, or write to us and we do it for you the same working day. You keep the month you have paid for until its gate, nothing more is taken, and you owe us nothing.

The whole year. There is nothing to cancel, because nothing renews. If something has gone wrong, write to us.

There is no leaving fee and no charge for months you will not use.

13. Printed items

The poster and the journal are printed to order and sent by our print partner. Delivery times vary by country. If an item arrives damaged or does not arrive, tell us and we replace it at our cost.

Within the 14 days, you may return an item unused and in new condition to StarKid d.o.o., Osojna pot 8, 6310 Izola, Slovenia. The cost of sending it back is yours. We refund the item, and any standard delivery cost you paid for it, within 14 days, and we may wait to refund until the item has arrived back with us.

14. The live Q&A sessions and their recordings

Who can join. Every paying member, on the monthly plan or the whole year, is invited to one live Q&A session each month, held on Google Meet with Yvonne Knap. The date, the time and the link to join appear in the app. Essentials on its own does not include the sessions.

Camera and microphone are your choice. You never need to show your face or speak, and most members simply listen. You can join with your first name only. You may also choose to take part actively, by turning on your camera, opening your microphone or writing in the Meet chat.

Every session is recorded. By joining a session, you know and accept that it is recorded, including the voice, image, name shown in Meet and chat messages of anyone who chooses to show or share them. The recording is shown to members only, as the replay in the app, until the next session's replay replaces it, which is about one month. After that it is kept in our private archive, which only StarKid can open, and it is never shown to members again.

Never for marketing. We never post a recording, or any part of one that shows or names a member, on social media, on our website or anywhere public. We never use a member's voice, image, name or words for marketing, advertising or any commercial purpose.

You can change your mind. Write to insight@starkiduniverse.com at any time, and we cut, blur or mute your part of the replay and of the archive within 7 days.

What is shared stays in the circle. Please do not record, screenshot or pass on a session or a replay yourself. What other members share belongs to them.

15. The anonymous Q&A letters

Letters you write in the Q&A room carry no member ID, no family ID and no name. We cannot tell who wrote what, in the app or in our own admin tools, because we deliberately never record it. Yvonne reads every letter and shapes the topics of each session around them, so a letter may be read out or discussed in a session, and appear in its recording, always without a name. Please do not write anything that would identify you or anyone else.

16. Using the material

Everything in the Journey, including the videos, meditations, exercises, illustrations, the twelve archetype characters, the texts and the printed items, belongs to StarKid d.o.o. or to the people who license it to us. We give you a personal licence to use it at home, with the children in your household, while your months are open.

Please do not share your login, record, download or re-upload the videos and meditations, or copy, sell or pass on the material. The poster and the journal are yours to keep and use at home, not to reproduce or resell.

17. A note on health

The Journey is mindfulness education for families. It is not therapy, counselling, or medical or psychological treatment, and it does not replace them. If you or your child need support, please talk to a doctor or a qualified professional. In the live sessions Yvonne shares her experience and guidance, never a diagnosis.

18. If the Journey changes or stops

We keep improving the Journey, and we may change how something looks or is delivered, as long as you still get what you paid for. If we ever have to stop the Journey before you have received every month you paid for, we refund the months you have not received.

19. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that could not have been foreseen, or for business losses, because the Journey is for private, household use. Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.

20. Your data

How we look after your data, your family's data and the session recordings is set out in our Privacy Policy at /privacy.

21. Changes to these terms

If we change these terms, we tell you in the app and by email at least 30 days before the change applies. If you do not want to accept it, you can end your membership before then, and the change will not apply to you. A change can never take away a month you have already paid for.

22. Law and disputes

These terms are governed by the law of the Republic of Slovenia. If you are a consumer living in another country, you also keep the protection of the mandatory consumer law of that country, and you may bring a claim in its courts.

If something goes wrong, write to subscription@starkiduniverse.com first. We will always try to put it right directly. StarKid d.o.o. does not recognise any provider of out-of-court consumer dispute resolution as competent to resolve disputes with consumers.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To StarKid d.o.o., Osojna pot 8, 6310 Izola, Slovenia, subscription@starkiduniverse.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*),

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

(*) Delete as appropriate.